I submitted a support ticket yesterday and have yet to hear back. I paid for the higher tier of service in order to get device/location details but my tracking currently shows only a high level “has it been opened” indicator.
Please let me know what I need to do to get the functionality that is advertised.
thanks for your inquiry. In order to find out where to see the tracking details in Mailbutler, please follow the instructions provided here: https://support.mailbutler.io/knowledge-base/tracking-details/