1. Incorrect function – not 'sending now' and not undoing send correctly.

Incorrect function – not 'sending now' and not undoing send correctly.

QuestionsCategory: Send LaterIncorrect function – not 'sending now' and not undoing send correctly.
Mary asked 1 week ago

Greetings,
Several days ago my Mail began to behave oddly: If I hit ‘send now’ it would not only NOT send immediately, but it wouldn’t even send at the normal delay. I would have to click into the mail in the Outbook then manually click ‘Send Now’ again. During that time – I don’t know whehter this is the Mailbutler, or something else – one of those emails also sent to a different address. The address is correct in the ‘Sent Mail’ list, but on the actual email is is wrong. I closed out of mail and reopened and the problem resolved.
Today, the problem is back. Also, when I ‘Undo Send’ it lays in the outbox rather than reopening for my edits.
I have screen shots, but can’t see a way to attach.

1 Answers
Best Answer
Julia Staff answered 6 days ago

Hi Mary,

Thanks for contacting us.

We are sorry to hear about your issue with sending your emails and also that one of your emails was sent out to the wrong recipient. The second issue is most likely not caused by Mailbutler. However, we would like to investigate both issues further. Could you please email us about the issue at support@mailbutler.io – you can also attach screenshots 🙂

Thank you!

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