1. I can't set up tracking

I can't set up tracking

QuestionsCategory: TrackingI can't set up tracking
John Gillespie asked 3 months ago

I have been a Mail Butler user in the past and it always worked great.  I want to sign up and use it again, and I download the app but none of my emails are getting tracked.  I have followed the instructions, but I’m not getting the drop-down box when I open and compose a new email.  I need help with this ASAP.
Thanks,
John Gillespie

1 Answers
Best Answer
Claire Staff answered 3 months ago

Hello John, 
When you say “drop-down box”, are you referring to the Companion App, in your Menu Bar? If that’s not showing, then it’s possible that you don’t have Mailbutler properly enabled. If you’re an Apple Mail user, please follow these instructions:
Please try reinstalling Mailbutler from this link: https://bowtie.mailbutler.io/downloads. This link will always provide the most current version of Mailbutler.   
If you’re a Mojave or Catalina OS user, please do the following: go to Mail-Preferences-General-Manage Plug-ins and re-enable Mailbutler.
Please let me know if you’re still having problems.

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