1. Can't access dashboard

Can't access dashboard

QuestionsCategory: DashboardCan't access dashboard
Lisa Gebler asked 3 months ago

Hi there,

I’ve had to install a backup on my computer. As a result, I’ve received an email from you, saying I’m using an old version.

When I try to install the newer version – meaning I’m trying to access the dashboard online – it won’t accept my login details.

When I request to reset the password (even though I know the password is correct), I receive an error message, after I enter my mailaddress and click “reset password” I receive the message “Ohh, The change you wanted was rejected.”. At this point I hadn’t even entered a new password.

Could you please help?

Many thanks
Lisa Gebler
Usermail: hallo@lisagebler.de

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