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How to view Tracking Details in Apple Mail and Gmail

With Mailbutler’s Tracking Details feature, you can see the details of:

  • Your tracked emails: how often your message has been opened, when, where and on what device.
  • Your tracked links: how often your link has been opened, when, where and on what device.

This article shows you how to check the opening details of a sent email you have already tracked. Please make sure you have enabled Open Tracking, or Link Tracking.

➡️ Learn how to use Open Tracking in your emails.

➡️ Learn how to use Link Tracking in your emails.

View Tracking Details of a tracked email in your inbox

1. Before sending an email, make sure that you have enabled Open Tracking or Link Tracking.

2. In your Sent folder, go to your desired email.

Apple Mail

3. Next, locate the tracked icon on the top right-hand corner of the message.

Email where the tracking icon is marked on top

4. Click on the icon to reveal your tracking details.

Tracking details, with the overview on top and the individual openings as a list.

On the top of the window you see a quick tracking overview including when your mail was first opened, last opened, the number of openings, how long it took until it was opened , when you got a reply and how long you waited for in total. Underneath you see the specifics about every individual opening: when, where, which device.

5. In order to filter for specific links, that have been clicked, you can click on the link in the bottom, the entries for the general tracking will be temporarily removed from the list then.

Filtered tracking details for a chosen link

Gmail

3. Next, locate the tracked icon next to your sender info in the message.

Email where the tracking icon is marked on top

4. Click on the icon to reveal your tracking details.

Tracking details, with the overview on top and the individual openings as a list.

On the top of the window you see a quick tracking overview including when your mail was first opened, last opened, the number of openings, how long it took until it was opened , when you got a reply and how long you waited for in total. Underneath you see the specifics about every individual opening: when, where, which device.

5. In order to filter for specific links, that have been clicked, you can click on the link in the bottom, the entries for the general tracking will be temporarily removed from the list then.

Filtered tracking details

How does Email Tracking work?

At Mailbutler, we use the same technology that email newsletter services use by relying on a 1-pixel image in your email.

So if you activate the Email Tracking for a specific email, Mailbutler automatically include a hidden 1-pixel image with a unique mail-ID into the outgoing mail.

Once the recipient opens your email, the recipient’s mail client or web service sends a request to our server in order to load the hidden 1-pixel image. Our servers then collect and store the mail-ID and the date/time of such request. We, in turn, pass on the date/time and mail-ID to your Mailbutler software where it is linked to the specific email and enables the Mailbutler software to display the second checkmark in the Sent folder.

For more details, please read our privacy policy and terms & conditions.

Common Issues

If the recipient has enabled image blocking in his mail program, our tracking pixel won’t be loaded. As a result, Mailbutler won’t be able to notify you whether this person has read your email or not. Furthermore, it can’t be specified who exactly opened your email. Mailbutler only shows you that somebody opened it.

Updated on 23 April, 2019

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