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How to send log files to Mailbutler support?

Email clients, like any other complex program, might experience issues, or, in extreme cases, crash. If you believe the issue is related to or caused by Mailbutler, please follow this article to send us your log files so we can investigate the issue.

Note

The log files are a record of events that occur in Mail when using Mailbutler. They are helpful in investigating and solving issues as they might contain information about the exact scenario that triggers the error.

How to send log files?

Apple Mail

  1. Click on the Mailbutler logo in your menu bar. Then, hold the option/alt key (⌥) while clicking on the Settings symbol.
    Reveal debug menu in Companion App
  2. This reveals a normally hidden option ‘Debug’. This menu contains ‘Reveal Logs in Finder’. Select this to open Finder.
    Reveal log files in Finder
  3. A message will show up on your screen about the log file being generated. This may take a minute. After that, a Finder window will open, revealing a log file.
    Mailbutler log file
  4. Now you can send this file to our support team. Please go here: Contact us. Or, if this was requested in a support ticket, send the file in the reply message to our support team.

Gmail

  1. Right-click anywhere in your Gmail inbox and select Inspect.Screenshot of Gmail frontend right click menu
  2. In the developer tools section that opens, select the Console tab to reveal your email log fileScreenshot of Mailbutler log files in Gmail
  3. Now, right-click anywhere on the page and select Save as to save your log file to your preferred destination.screenshot of save button on Gmail log files for Mailbutler
  4. Now you can send this file to our support team. Please go here: Contact us. Or, if this was requested in a support ticket, send the file in the reply message to our support team.
Updated on 26 August, 2019

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