We answer some of the frequently asked questions our users have. If you have more questions, feel free to drop us an email on email@example.com
What are the prices for Mailbutler Professional and Business plans?
Kindly visit our pricing page for more information on the Professional and Business plans. Our Essential plan is free for as long as you want. For teams and nonprofit discounts, reach out to us on firstname.lastname@example.org
For the free student plan, visit the student page
Which Server types are supported by Mailbutler?
Currently, Mailbutler supports almost every server type including
Exchange 2013 and up
What browsers and operating systems are supported by Mailbutler?
Below are the list of operating systems and browsers that Mailbutler supports:
Mailbutler for Apple Mail ( Mac OS):
Supported on Apple Mac OSX 10.11 El Capitan and up
Mailbutler for Gmail:
Supported on Linux, Windows 7 or later and Apple Mac OSX Yosemite 10.10 or later with Google Chrome installed’
Is Mailbutler supported on Mobile/ ios?
Unfortunately, ios does not support plugins hence Mailbutler is not available for ios and mobile devices such as iPhones and ipads now. If anything changes, we will update our cherished users
What happened to inbox pause?
Unfortunately, at the moment Mailbutler doesn’t support Inbox Pause anymore. We will update our cherished users if anything changes
Why are my reminders not being sent to Apple Reminders
Unfortunately, Apple at the moment doesn’t allow any external plugin like Mailbutler to access Apple Reminders anymore.
So for now, it is not possible to send tasks to Apple Reminders. However, Mailbutler integrates with other Reminder apps like Todoist, Wunderlist and Asana to make it easy for you to set reminders and follow-ups in your email
Does Mailbutler support Mojave?
Apple has recently released beta versions of the newest version of MacOS, Mojave.
If your workflow depends heavily on Mailbutler features, we recommend you do not install the beta version of Mojave just yet. For now, Mailbutler has not released a beta version for Mojave but we are still testing and a version of Mailbutler which is compatible with Mojave will be released before Apple releases the official version of Mojave.
We will update users of any changes
Can I use Mailbutler with Outlook?
Currently, Mailbutler is available for Apple mail and as a chrome extension for Gmail. Mailbutler has not yet released a version which is compatible with Microsoft Outlook or Office 365 yet but we are still testing and an outlook integration is in our development plans. if you’d like us to notify you once an outlook integration is available, send us a message at email@example.com
How does Email Tracking Work?
At Mailbutler, we use the same technology that email newsletter services use by relying on a 1-pixel image in your email.
So if you activate the email tracking for a specific email, Mailbutler automatically include a hidden 1-pixel image with a unique mail-ID into the outgoing mail.
Once the recipient opens your email, the recipient’s mail client or web service sends a request to our server in order to load the hidden 1-pixel image. Our servers then collect and store the mail-ID and the date/time of such request. We, in turn, pass on the date/time and mail-ID to your Mailbutler software where it is linked to the specific email and enables the Mailbutler software to display the second checkmark in the Sent folder.